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Retail Technology

Manhattan Associates Europe BV

Buizerdlaan 2, 3435 SB Nieuwegein
Netherlands

Hall map

EuroShop 2020 hall map (Hall 3): stand G89

Fairground map

EuroShop 2020 fairground map: Hall 3

Contact

Martine Toussaint

Phone
0650742196

Email
mtoussaint@manh.com

Ella Brik

Phone
+491726757431

Email
ebrik@manh.com

Visit us

Hall 3 / G89

16.02.2020

Topic

all-day

forget everything you know about point of sale, next-generation is here

Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.

At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89

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15:00 - 15:25

forget everything you know about point of sale, next-generation is here

Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.

Listen from our POS-specialist Isabelle Piat, during this 25-minute update she will tell you all you need to know on next-generation POS. 

manh.com/pos
Visit hal 3, G89

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17.02.2020

Topic

all-day

forget everything you know about point of sale, next-generation is here

Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.

At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89

More Less

18.02.2020

Topic

all-day

forget everything you know about point of sale, next-generation is here

Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.

At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89

More Less

19.02.2020

Topic

all-day

forget everything you know about point of sale, next-generation is here

Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.

At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89

More Less

20.02.2020

Topic

all-day

forget everything you know about point of sale, next-generation is here

Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.

At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89

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Our range of products

Product categories

  • 07  Retail Technology
  • 07.01  Omnichannel/E-Commerce solutions
  • 07.01.01  Omnichannel integration
  • 07  Retail Technology
  • 07.01  Omnichannel/E-Commerce solutions
  • 07.01.07  Fulfilment

Fulfilment

  • 07  Retail Technology
  • 07.06  POS software
  • 07.06.03  POS communication software

POS communication software

  • 07  Retail Technology
  • 07.06  POS software
  • 07.06.04  Software for mobile devices

Software for mobile devices

  • 07  Retail Technology
  • 07.08  Supply Chain Management
  • 07.08.08  Warehouse management

Warehouse management

Our products

Product category: Omnichannel integration

Manhattan Active® Solutions

It’s not just technology that is moving faster. The nature of relationships between retailers and customers, warehouses and staff, and couriers and shippers is experiencing evolutionary shifts. Slowing down isn’t an option. Your enterprise must remain active. Manhattan Active Solutions allow enterprises to optimise large and complex operations, adapt to market and demand changes, and iterate and innovate with speed. By using our solutions, your enterprise has technology that is continuously adaptive, always current and seamlessly interconnected.

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Product category: Omnichannel integration

Manhattan Active® Inventory

Single view of your enterprise stock strategy
Manhattan Active® Inventory allows you to finally achieve a single, holistic view of all aspects of your stock management strategy. From annual financial planning to daily replenishment reordering to periodic enterprise alignment of the plan, Manhattan Active Inventory provides the tools you need to ensure your stock investment strategies are generating the maximum value and returns, to Push Possible® for your enterprise.

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Product category: Omnichannel integration

Manhattan Active® Omni

Don't give your customer great experiences, give them their experiences
The types of experiences your customers want are as varied as their personalities. Perhaps your customer’s idea of a great experience is a high-touch, intimate encounter with your brand. She rewards you with repeat business because your staff can predict what she wants and recommend meaningful items based on what she has previously purchased.

Another customer may seek convenience, coming back again and again because you make his busy life easier. Serving him takes a highly choreographed approach that seamlessly joins the physical store, online and mobile channels, with a spectrum of fulfilment options ranging from same-day collection to home delivery. And let us not forget the customer who wants to get in and out of the store as quickly as possible and will not hesitate to leave if there is a long queue at the checkout.

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Company news

Date

Topic

Download

Jan 23, 2020

LAMPS PLUS LIGHTS THE WAY WITH MANHATTAN POINT OF SALE

Manhattan Associates Inc. (NASDAQ: MANH) announced that Lamps Plus, US' largest specialty lighting retailer, has successfully deployed Manhattan Point of Sale to deliver an advanced omnichannel shopping experience to its customers. The retail leader has implemented Manhattan’s next generation point of sale (POS) solution in its flagship store in Chatsworth, California, with plans to expand to its additional 35 retail locations. The implementation of Manhattan Point of Sale extends the strong relationship between Lamps Plus and Manhattan Associates. Manhattan currently supplies the lighting retailer with technology solutions for order management, store inventory and fulfilment, warehouse management, labor management and slotting.

In 2018, Lamps Plus decided it needed to upgrade its traditional POS system to a modern, omnichannel experience. The company switched to Manhattan Point of Sale to offer desired customer-centric capabilities. Part of the Manhattan Active™ Omni platform, the solution brings together selling, customer engagement and store inventory and fulfilment to help store teams deliver customer experiences with a single omnichannel system of record for managing customer interactions and transactions. The new software also allows Lamps Plus to choose from numerous hardware manufacturers, form factors and operating systems.  

“We switched to Manhattan’s POS because of the company’s outstanding solutions, modern architecture and comprehensive vision,” said Clark Linstone, chief financial officer for Lamps Plus. “Manhattan Point of Sale provides our store associates with a holistic and comprehensive view of the customer so they can anticipate and quickly respond to any need.”

Manhattan Point of Sale offers Lamps Plus a cutting-edge retail technology infrastructure to enable innovation that drives differentiation. Because it is cloud native and built on a microservices architecture, the solution is always current and continuously adaptive. Manhattan POS also offers Resilient Cloud technology to ensure that critical point of sale functions are always available, even if the network connection is disrupted.

“Lamps Plus is building specialty retail’s most advanced unified commerce platform,” said Kevin Swanwick, senior director of Retail Solutions for Manhattan Associates. “We are pleased to see our cloud-native technology being used to deliver optimal customer service.”

Manhattan’s Services organisation worked closely with Lamps Plus to ensure a fast and effective implementation. “The collaboration between Lamps Plus and Manhattan was outstanding, as both companies pursued a solution that was tailored to our needs. Implementation is critical to the success of a project like this. Lamps Plus and Manhattan forged a true partnership that goes far beyond the typical vendor/customer relationship,” stated Linstone.

ABOUT LAMPS PLUS
Family owned and operated, for over 40 years Lamps Plus has been a leader in the retail lighting industry. Established in 1976 and headquartered in Los Angeles, the company is the nation's largest specialty lighting retailer, operating a thriving e-commerce business, along with 36 stores in the western United States. Lamps Plus carries a full range of lighting and home furnishings, including exclusive patented designs and artisan-made customisable shades and lamps that offer comfort and value to help customers love their everyday spaces. To assist consumers, the company’s American Lighting Association-trained staff provides expert advice. For more information, visit www.LampsPlus.com.

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Jan 23, 2020

MANHATTAN ASSOCIATES AND TWILIO PARTNER TO MODERNISE CUSTOMER ENGAGEMENT

Manhattan Associates Inc. (NASDAQ: MANH) today announced a partnership with Twilio (NYSE: TWLO) to deliver more personalised shopping experiences for retailers. Through this partnership, the companies provide a single unified communications solution that retailers can use to engage customers across diverse geographies and multiple communication channels.

In the current environment, consumers not only demand the ability to buy or receive products anywhere at any time but also want complete flexibility in how they communicate and engage with retailers. As the premier unified commerce platform, Manhattan Active® Omni is purpose-built for retailers who want to intelligently engage customers throughout the buying journey. Twilio, the leading cloud communications platform, has democratised communications channels to make it simple for companies to dialogue with customers whenever and however.

Today, Manhattan Active Omni supports robust engagement between store associates and customers for personalised communication, appointment scheduling and tracking, personalised Lookbook sharing and product recommendations. Leveraging Twilio’s platform, Manhattan Active Omni now offers a standardised approach to support customer-preferred communication using text or email communication modes with opt-in and opt-out controls.

“The store is no longer just a place to shop, but one critical service venue within the brand that influences other service venues. Stores must be able to communicate with customers on the terms a customer prefers. And the communication needs to be targeted and relevant. This is no longer optional,” said Kevin Swanwick, Manhattan’s senior director of Retail Solutions.

“Manhattan Active Omni has the potential to reinvent how companies engage with their customers,” said Ross Eberhart, VP, Industry ISVs at Twilio. “As a result of our partnership, retailers will be able to better listen to their customers, communicate with them via their preferred channels and act on the insights they’ve gathered through this interaction.”

ABOUT TWILIO
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, video and email by virtualising the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organisations — to reinvent how companies engage with their customers.

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Jan 23, 2020

MANHATTAN ASSOCIATES AND IHL GROUP SURVEY REVEALS THE KEY TO MAXIMISING OMNICHANNEL PROFITS

Optimising digital customer journeys can increase margins by up to 8 points

A recent survey by Manhattan Associates Inc. (NASDAQ: MANH) and IHL Group has uncovered a strong correlation between omnichannel fulfilment maturity and margins. The survey found retailers that optimise digital customer journeys see substantial improvements in their margins — anywhere from 3 to 8 points higher than retailers who have not optimised. However, despite these results, less than thirty percent of the retailers surveyed have optimised these processes.

Consumer demand for more personalised shopping experiences is driving the creation and expansion of omnichannel fulfilment services, such as buy online pickup in-store (BOPIS), ship from store and curbside pickup. Historically, retailers scrambled to patch together multiple, disparate legacy systems in an attempt to satisfy growing fulfilment demands. However, many retailers have realised that these fulfilment methods often carry additional costs and complexity which have cut into their margins, creating the need to optimise digital customer journeys.

“With expanding fulfilment options and rising customer expectations, the retail market is rapidly growing in complexity,” said Greg Buzek, president of IHL. “Retailers need to quickly pivot to solutions designed and engineered for the way consumers shop today and into the future. Those who have optimised these customer journeys are racing ahead in profitability.  Those who have not are losing many points of margin on every sale.”

“The best way to deliver profitable and effective omnichannel experiences is through the use of a unified commerce platform that was created specifically for the way we shop today,” said Chris Shaw, senior director, Product Marketing and Analyst Relations for Manhattan Associates. “Manhattan Active® Omni is the most advanced unified commerce solution ever engineered. It is the first of its kind and specifically designed to deliver profitably on every omnichannel promise.”

Commissioned by Manhattan Associates and conducted by IHL, a global research and advisory firm, the survey was completed by over 300 retail brands in North America. Learn more about the findings.

ABOUT IHL GROUP
IHL Group is a global research and advisory firm headquartered in Franklin, Tennessee, that provides market analysis and business consulting services for retailers and information technology companies that focus on the retail industry.

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About us

Company details

Manhattan Point of Sale Retail leaders are moving to the next generation Point of Sale because stores are critical to creating exceptional omnichannel experiences.
ACTIVATE THE FUTURE OF POINT OF SALE Evolving the in-store experience by giving you the power to unite selling, fulfilment and engagement. The future of POS has arrived.
SELL ANYWHERE: a 360-degree view of all customer interactions and transactions, empowering the store associate to personalise the sale anywhere, anytime.
FULFIL ANYWHERE: visibility to all available inventory, and tools to support omnichannel fulfilment strategies that enables store associates to deliver on the customer promise.
ENGAGE ANYWHERE: equips store associates with the tools to deliver exceptional service that delights the customer regardless where they start their buying journey.

Visit us hall 3, booth #G89 manh.com/product/point-of-sale

Manhattan Associates is a technology leader in supply chain and omni-channel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers. 

Manhattan Associates designs, builds and delivers leading edge cloud and on-premise solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omni-channel marketplace. For more information, please visit www.manh.com/en-nl

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Company data

Number of employees

1000-4999

Foundation

1990

Area of business

Retail technology